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Getting Started Guide

Step-by-step instructions for setting up your organization.

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FAQ

Common questions from new customers.

How do I sign in?

If you have Microsoft 365 (Business or Enterprise): Click Sign In and use your existing Microsoft credentials — Training Hub 365 signs everyone in via Azure Active Directory. No separate account needed.

If you don't use Microsoft 365: Sign up directly on traininghub365.com. You'll set an email and password, and your admin can invite teammates by email.

Do we need separate user accounts?

If you have Microsoft 365 (Business or Enterprise): No. Training Hub 365 signs everyone in with their existing Microsoft 365 account via Azure Active Directory. Nothing new for IT to manage and no extra passwords for your team.

If you don't use Microsoft 365: No problem. Sign up directly on traininghub365.com and we'll create Training Hub 365 accounts for your team. Your admin invites employees by email and they set their own password — same product, no Microsoft 365 required.

How do I add employees?

Go to the Employees page and click Add Employee to add team members individually. For bulk import, use the Excel Import feature: download the template, fill in your data, and upload.

How does the training matrix work?

The training matrix combines role-based course requirements with completed training. Green checks mean completion, grey X marks show gaps, and numbered badges (1-4) display OTJ skill assessment grades.

Can I track external certifications?

Yes. Create a Certification event type and enter the issuing organization, certificate number, and expiration date. The system tracks these alongside your internal training.

How do digital sign-offs work?

When a training event is completed, employees sign using a digital signature pad. A trainer then reviews and countersigns. Both signatures are stored with timestamps for a complete audit trail.

Is my data secure?

Training Hub 365 is built on Microsoft Azure with Azure SQL Database and Azure Static Web Apps. All data is encrypted in transit and at rest. Authentication is handled by Azure Active Directory.